FFXIV had plenty of promotion; do you read Gaming magazines or visit websites? And sure they lost alot of money with this game but the more important thing is they lost the respect of their fans. I don't think any company would intentionally make their customers angry, it's just bad business.
I did. I followed them extensively, and compared to XIII, or any other game, this game.didnt have as much the others, everything rushed, basically not even allowing players to absorb it.
Their website was just as vague. And SE I would. They lost money? Why are we still seeing XIII-2 and LR? These games are being made at a very high pace. Theres no way they released XIV without any form of supervision and consideration to their fans without some form of plan.